Troubleshooting
Having issues with LangGuard? This section covers common problems and their solutions.
Quick Checks
Before diving into specific issues, try these quick fixes:
- Refresh the page - A simple reload often resolves temporary issues
- Clear browser cache - Old cached data can cause problems
- Try incognito mode - Rules out browser extension conflicts
- Check your network - Ensure you have a stable internet connection
Common Issues by Category
Login & Access
Data & Traces
Integrations
Performance
Policies
Error Messages
Common Errors
| Error | What It Means | What To Do |
|---|---|---|
| "Session expired" | You've been logged out | Log in again |
| "Unauthorized" | Not logged in or session ended | Log in again |
| "Forbidden" | You don't have permission | Contact your admin |
| "Connection failed" | Can't reach external service | Check integration credentials |
| "Rate limit exceeded" | Too many API requests | Wait a few minutes |
Getting Help
Documentation
Common Issues
Solutions for login, data, and UI problems.
Integration Issues
Help with connecting data sources.
FAQ
Frequently asked questions.
Self-Service Tips
- Check integration status - Go to Integrations page to see connection health
- Verify sync status - Look at "Last Sync" time on integration cards
- Adjust filters - Ensure time range and filters aren't hiding data
- Try a different browser - Rule out browser-specific issues
Contact Support
If you can't resolve the issue:
- Email us: support@langguard.ai
- Include helpful details:
- What you were trying to do
- What happened instead
- Any error messages you saw
- Screenshots if applicable
Browser Tips
Clear Cache
Chrome: Settings → Privacy → Clear browsing data
Firefox: Settings → Privacy → Clear Data
Safari: Develop → Empty Caches
Try Incognito Mode
- Chrome: Cmd/Ctrl + Shift + N
- Firefox: Cmd/Ctrl + Shift + P
- Safari: Cmd + Shift + N